Effective date: 17 October 2026
Shopping with PikHub
These terms describe shopping and account use at pikhub.xyz. Read the product information and the Returns & Refunds and Privacy policies before ordering. If a product-specific condition affects your purchase, it should be shown before you place the order.
Accounts and information you provide
Provide accurate contact and delivery details and keep your account credentials private. Contact us if you suspect unauthorised account use. Do not misuse other people’s information, submit fraudulent orders or interfere with the security of the store.
Products, stock and prices
Prices are shown in Bangladeshi taka (BDT). Check the model, specifications, compatibility, stock status and any stated warranty before ordering. Photos help identify products; packaging and screen colours may vary. A material difference from the description can still be reported under our Returns & Refunds policy.
Orders and corrections
An automated order acknowledgement confirms receipt of an order request; fulfilment depends on availability and verification. If a stock, pricing or product-information error affects your order, we will contact you with the correction and your options before proceeding. If we cannot supply a paid order, the relevant refund requirements apply.
Payment
Cash on Delivery is currently enabled at checkout. PikHub also identifies Bangla QR as a payment option; contact support for verified instructions and confirmation of availability before making a QR payment. Never pay a QR code received from an unverified sender, and never share a payment PIN or OTP.
Delivery and charges
The configured delivery charge is ৳80 for Dhaka district and ৳125 for other Bangladesh districts, including Gazipur and Narayanganj. Review the delivery charge and final total for your address before confirming your order. A delivery estimate and service availability should be confirmed before the order is accepted; contact support if you need clarification. We will contact you if a delivery problem affects your order.
Cancellation, returns and warranty
Contact support as soon as possible to request cancellation, preferably before dispatch. A dispatched order may require a return process. For wrong, damaged or defective goods, follow our Returns & Refunds policy. Warranty coverage and duration depend on the information stated for the particular product; do not assume a universal warranty.
Refunds and PikHub Wallet
The selected store policy uses PikHub Wallet credit for approved refunds, subject to applicable requirements. Wallet credit is store credit, not a cash repayment. An account and a working wallet are needed to receive and use that credit. Where applicable law requires repayment through the original method or another remedy, those requirements take priority. See the refund policy for the reporting window and processing target.
Privacy, service issues and your rights
Our Privacy Policy explains account, order, support and analytics data handling. Contact us about website errors or order disputes so we can investigate. These terms do not exclude rights or remedies that cannot lawfully be excluded. Mandatory applicable Bangladesh requirements take priority over inconsistent wording here.
Updates and contact
Changes will be identified by a revised effective date when published. A later version will not remove rights already attached to an earlier order. Email support@pikhub.xyz or call/WhatsApp 01734700003. Please include your order reference where relevant. PikHub operates online and has no physical showroom or walk-in service.
Related policies
Terms & Conditions · Returns & Refunds · Privacy Policy · Contact PikHub