Effective date: 17 October 2026
Who this policy covers
This policy describes information handling by the PikHub online store at pikhub.xyz. It covers visitors, account holders, customers and people who contact our support channels. For privacy questions or requests, email support@pikhub.xyz.
Information you provide
We receive information you submit, such as your name, email address, phone number, billing and delivery details, ordered products and customer-support messages. Account registration also records login details and verification status. Where a Wallet or refund feature is used, relevant account balances, credit entries and transaction references may be associated with the account. Do not submit bank passwords, payment PINs or OTPs to support.
Technical and public information
The site and its service infrastructure can process IP addresses, browser/device information, requested pages, timestamps and security or error logs. If you submit a product review or blog comment, the display name and submitted content may be publicly visible. Account and order information are not intended to be posted publicly in reviews or comments.
Why information is used
We use information to manage accounts, verify sign-up email addresses, process and deliver orders, communicate order updates, investigate returns, maintain transaction records, answer enquiries and protect the store against abuse. Website usage data helps us understand visits and improve the site.
Cookies and local browser storage
WordPress and WooCommerce use cookies for login, shopping sessions and cart functions. WooCommerce session cookies can associate your browser with cart data. The PikHub theme also stores display preferences and saved product IDs for wishlist or comparison features in local browser storage. You can clear or block this storage in your browser, but doing so can reset saved selections, sign you out or disrupt checkout.
Google Analytics
Google Analytics 4 is configured to measure website usage. Its browser-based tags can send information such as page visits, interaction events, device/browser details and identifiers to Google. Google may process that information outside Bangladesh under its own terms. Browser tracking protections or an analytics blocker can limit collection.
Service providers and communications
Information needed to operate the store may be processed by our hosting/infrastructure providers. Brevo handles transactional email delivery, such as order and account messages. Support email routing uses Cloudflare and Google-hosted email. If you choose WhatsApp, your communication is also handled by WhatsApp/Meta under its own privacy terms. Courier partners receive delivery information for orders assigned to them. Payment providers receive information when you use their payment service; information handled by a QR payment provider depends on the service used.
Site maintenance and other disclosures
WooCommerce usage tracking is enabled in the inspected store settings; the platform provider may receive store and technical usage information through that feature. Service-provider purposes and information depend on the feature involved. Information may also be disclosed where a valid legal requirement applies or where needed to investigate fraud or resolve an order dispute. Additional providers must be reflected in this policy when introduced.
Retention and security
Account, order and support records may remain stored while needed to operate the account, complete an order, handle a claim or meet applicable recordkeeping requirements. Several automated account/order deletion periods are not currently configured in WooCommerce; records are not automatically erased simply because a purchase is complete. Log, backup, email and analytics lifetimes may differ. We use access controls and technical safeguards, but no internet service can promise absolute security.
Requests about your information
Contact support to request access, correction or deletion, or to ask which information is held about you. We may need to verify that a request concerns your own account. Deletion may be limited where records must be retained for an unresolved order, refund, dispute or applicable obligation. Historical backups and provider-held data can follow separate retention processes; we will explain relevant limitations rather than promise immediate removal everywhere.
Updates and contact
When the practices described here change, the policy and its effective date should be updated. For help with a privacy request, use support@pikhub.xyz or 01734700003. PikHub is online-only; customer privacy support is available through these remote channels.
Related policies
Terms & Conditions · Returns & Refunds · Privacy Policy · Contact PikHub